Managed Cloud
The managed cloud offering provides a fully hosted Komand instance with automatic updates, scaling, and support — no infrastructure to manage.
How It Works
Section titled “How It Works”Sign up at komand.ai and get a ready-to-use Komand instance:
- No infrastructure to manage — we handle servers, databases, and updates
- Automatic scaling — resources scale with your usage
- Built-in monitoring — health dashboards and alerting included
- Data backups — automatic daily backups with point-in-time recovery
- Automatic updates — new features and security patches deployed without downtime
Regions
Section titled “Regions”Managed cloud will be available in the following regions:
| Region | Location | Provider |
|---|---|---|
| AP-Southeast | Sydney, Australia | Azure |
| US-East | Virginia, USA | Azure |
| EU-West | Dublin, Ireland | Azure |
Additional regions will be added based on demand. Business tier customers can request specific regions for data residency compliance.
Onboarding
Section titled “Onboarding”The managed cloud includes a conversational onboarding flow:
1. Connect Your First Channel
Section titled “1. Connect Your First Channel”Guided setup for your preferred messaging platform:
- WebChat — embed a widget on your website (instant)
- Telegram — create a bot and connect the token (2 minutes)
- Slack — install the Komand app in your workspace (3 minutes)
- Discord — add the Komand bot to your server (2 minutes)
2. Configure Your First Agent
Section titled “2. Configure Your First Agent”Set up your agent’s personality and capabilities:
- Choose a name and system prompt
- Select an AI model (Anthropic Claude, or BYO API key)
- Enable starter skills from the marketplace
3. Import Your Contacts
Section titled “3. Import Your Contacts”Get your CRM data into Komand:
- CSV upload — drag and drop a spreadsheet
- CRM connector — link Salesforce, HubSpot, or Pipedrive
- Manual — add contacts through conversation
4. Test Your Agent
Section titled “4. Test Your Agent”Send a test message and see your agent respond in real time. The onboarding flow walks you through a sample conversation to verify everything works.
The entire onboarding takes less than 5 minutes.
What’s Included
Section titled “What’s Included”| Feature | Description |
|---|---|
| Komand instance | Dedicated silo and gateway |
| PostgreSQL database | Managed, backed up daily |
| Structured logging | Searchable logs with 30-day retention |
| SSL/TLS | Automatic certificate management |
| Custom domain | Use komand.your-domain.com (Pro and above) |
| CDN | Static asset delivery via global CDN |
| Monitoring | Health checks, uptime alerts, usage dashboards |
| Tier | Uptime SLA | Support | Response Time |
|---|---|---|---|
| Solopreneur | 99.5% | 48 hours | |
| Pro | 99.9% | Email + Chat | 24 hours |
| Business | 99.95% | Priority + Phone | 4 hours |
| Enterprise | 99.99% | Dedicated | 1 hour |
Self-Hosted vs Managed
Section titled “Self-Hosted vs Managed”| Feature | Self-Hosted | Managed Cloud |
|---|---|---|
| Data location | Your infrastructure | Komand cloud (region selectable) |
| Updates | Manual (git pull + rebuild) | Automatic, zero-downtime |
| Scaling | Manual (adjust Docker resources) | Automatic |
| TLS/SSL | You configure (nginx/Caddy) | Automatic |
| Backups | You configure (pg_dump cron) | Automatic daily + point-in-time |
| Monitoring | You configure (Seq + health checks) | Built-in dashboards |
| Cost | Free (you pay for infrastructure) | Subscription |
| Support | Community / docs | Included (tier-dependent) |
| Onboarding | Follow the docs | Guided conversational flow |
| Custom domain | You configure DNS + reverse proxy | One-click setup (Pro+) |
When to Self-Host
Section titled “When to Self-Host”- You need data to stay on your infrastructure (regulatory, compliance)
- You want to run on air-gapped or internal networks
- You have existing infrastructure and ops expertise
- You want to avoid recurring subscription costs
When to Use Managed Cloud
Section titled “When to Use Managed Cloud”- You want to be up and running in minutes, not hours
- You don’t want to manage servers, databases, or certificates
- You need guaranteed uptime SLAs
- You want automatic updates and scaling
Migration
Section titled “Migration”Self-Hosted to Managed
Section titled “Self-Hosted to Managed”- Export your PostgreSQL database:
pg_dump -U komand komand > export.sql - Contact support with your export file
- We import your data into your managed instance
- Update DNS to point to your managed instance
Managed to Self-Hosted
Section titled “Managed to Self-Hosted”- Request a database export from the dashboard or support
- Follow the Self-Hosted guide
- Import the database:
psql -U komand komand < export.sql - Update DNS to point to your self-hosted instance
Your data is always portable. No lock-in.